The quickest way to reach AustraliaOnlineCasinos Ltd is by email. We read every message and aim to reply to genuine enquiries within a few business days.
What we can help with
- Corrections. If you think a fact on the site is wrong or out of date, tell us which page and what you believe is incorrect. A link to an official source helps us check quickly.
- Questions about our content. If something we have written is unclear, ask and we will try to explain it better, and update the page if needed.
- Licensed providers. Licensed Australian wagering providers that want to be considered for our comparison pages can contact us. Inclusion is never guaranteed and depends on our editorial policy.
- Privacy requests. To ask what information we hold about you, or to request that it be corrected or deleted, see our privacy policy and email us.
What we cannot help with
We are an information site. We are not a gambling operator, a regulator or a legal service, so there are some things we cannot do:
- We cannot access, close or make changes to any betting or casino account.
- We cannot help recover money from an offshore gambling site.
- We cannot give legal, financial or tax advice about your circumstances.
- We will not respond to requests for help getting around ACMA blocks, BetStop or identity checks.
Where to go instead
For some issues, another organisation will be able to help you more directly than we can.
- A problem with a licensed wagering provider: raise it with the provider first, then with the state or territory regulator that licenses it.
- An illegal gambling site: report it to the Australian Communications and Media Authority through its online complaint form.
- Self-exclusion from licensed online and phone betting: register at betstop.gov.au.
- A scam or recovery scam: report it to Scamwatch.
- Help with gambling harm: call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au. It is free, confidential and available around the clock.
Before you write
Please do not send us identity documents, bank details, passwords or account login information. We never need them, and email is not a secure way to send them. If you are writing about a specific page, include the page address so we can find it quickly.
Messages are handled by the AustraliaOnlineCasinos Editorial Team. We keep correspondence only for as long as we need it to deal with your enquiry, as described in our privacy policy.